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Fair Debt Collection Practices Act

The Fair Debt Collection Practices Act protects consumers from abusive practices by third party collectors. Third party collectors are those who are collecting debts for others, like collection agencies or attorneys who specialize in collections.

Collections agencies and your creditors must play by the rules.

Creditors must not:

  • Call before 8 a.m. or after 9 p.m. local time.
  • Communicate with a consumer by postcard or fax, where the likelihood of someone else seeing the personal information is heightened.
  • Make third-party disclosures to non-consumers.
  • Use any language or symbol on any envelope or in the contents of any communication effected by the mails that indicate the recipient of the letter is a debtor.
  • Keep communicating with a debtor after the debt collector knows the consumer is represented by an attorney, unless the attorney fails to respond within a reasonable amount of time to communication from the debt collector.
  • Leave a message for the debtor on his answering machine or voice mail at work or home that in any way refers to the debt.
  • Ask a consumer to waive his legal protection under the law by signing a contract in advance that includes such a waiver.
  • Use oppressive, abusive, belittling or insulting behavior. They cannot use repeated telephone calls to harass a debtor, or use repeated garnishments of exempt funds in a bank account.
  • Misrepresent his identity.
  • Misrepresent the legal status of your debt, falsely accuse you of criminal activity, or indicate that any document is legal process if it is not.
  • Threaten to take action that is illegal or that the collector does not actually intend to take. Within 30 days of being contacted by a debt collector, you may send a written dispute of the debt or any part of it. The collector must then obtain proof of the debt and stop all collection efforts until he sends this proof to you.
A debt collector may:
  • Call between 8 a.m. and 9 p.m. local time, unless a consumer gives permission to call at other times.
  • Call you at work, unless you inform the collector that your employer prohibits it.
  • Contact you by mail, as long as there is no reference to the debt on the envelope.
  • Contact people who aren't directly involved in your debt to get information on where you live and work, so long as it is not a communication about the debt. The collector must state his name, but only give the name of his employer if the person specifically asks him to do so. He may only contact each person once, unless he believes the person gave incorrect or incomplete information at the time, but now has the right information.
  • Contact consumers directly, unless you have informed the agency that you are represented by an attorney regarding this debt. (You should tell the agency how to reach your attorney.)
  • Only use business-like language. This prohibits threats of violence or profane, obscene or abusive language.
  • Only report the status of your account to a qualified credit-reporting agency.
  • Deposit a check on or after the date on the check. If the check is post-dated by more than five days, the collector must notify you three to 10 days before depositing it.
  • Add charges that are provided for by law or by your original agreement with the creditor.
  • Request the debt be paid in full. Most collectors will, however, accept reasonable plans for payment.

A debtor may send a written request that the collector stop all contact. The collector then may contact you only once more, to advise you as to what legal or other action the collector or creditor intends to take. They also may inform you that you will no longer be contacted.

A consumer should be aware, however, of the possible consequences of invoking this provision. Once you have stopped communication with a collection agency, it may initiate legal action, or return your account to the original creditor for legal action. This would depend on the type, circumstances and amount of the debt, as well as the policies of the creditor and the laws in your state.

If a court enters a judgment against you, the creditor may pursue such remedies as repossession, liens or wage garnishment.

There's a lot of information to read through on the Debt Education website, but we feel this is extremely important material. We strongly recommend that you bookmark this page right now. This will allow you to read at your leisure, and should you need to attend to other matters, easily return back here at your convenience.

The Debt Education website was built for you. Please explore our website. You'll find resources and information on virtually every aspect of financial planning and money management. These debt delp resources are designed to help you get out of debt and stay out of debt. You can achieve financial independence.

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